Help · Support
Support
Questions, feedback or trouble with a purchase? We’re happy to help and usually reply within 1–2 business days.
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Frequently asked
Do I need headphones?
Yes — binaural beats rely on each ear hearing a slightly different tone, so headphones or earbuds are required for the full effect. Soundscapes and noises still work on speakers.
How do I cancel my subscription?
Subscriptions are managed by the app store, not inside the app. iOS: Settings → your Apple ID → Subscriptions → Binaural Waves → Cancel. Android: Google Play → Payments & subscriptions → Subscriptions → Binaural Waves → Cancel. Deleting the app does not cancel a subscription.
How do I restore a purchase?
Open the app and use “Restore purchases” on the paywall or in the menu. Purchases are tied to your Apple ID / Google account, so signing in with the same account restores your access.
Is Binaural Waves safe? Is it medical?
It’s a wellness and relaxation app — not a medical device and not a treatment for any condition. Don’t use it while driving or operating machinery, and consult a doctor first if you have epilepsy, are pregnant, wear a pacemaker, or have a relevant medical condition. See our Terms for the full notice.
How do I delete my data?
Open Menu → Account → Delete account, or simply delete the app. All data is stored locally on your device and is removed permanently.
I hear no sound or the tone is faint
Check that your volume is up and the silent switch is off, that headphones are connected, and that the binaural intensity in the player isn’t set to off. Restart the app if playback stalls.